General Information
Where are you located?
Black Duck is located at: 4820A Pan American East Fwy NE, Albuquerque, NM 87109
What are your hours?
We are open Monday through Friday, 8:00 AM to 5:00 PM.
Do I need an appointment?
No appointment is required to visit during normal business hours. For larger projects, uniform programs, company stores, or projects that may require more discussion, contacting our team ahead of time can help us make sure someone is available to give your project the attention it needs.
Showroom & Garment Selection
Yes. Our Albuquerque showroom has examples of many of the garments and products available to order.
Visiting the showroom gives you an opportunity to:
- See different garment styles in person
- Compare sizing and fit
- Touch and feel different fabrics
- Compare T-shirts, polos, jackets, workwear, hats, and other apparel
- Talk with our team about which products may work best for your project
This is especially helpful when selecting apparel for employee uniforms, company apparel, teams, schools, or larger group orders.
No. We do not maintain an inventory of blank garments for retail sale.
Our showroom contains product samples to help customers choose garments for custom-decorated orders.
Yes. If you would like to see a specific garment, style, color, or size that we do not currently have in the showroom, we can often bring in samples for you.
The cost of samples varies depending on the product and the number of samples you would like to review.
Our team can let you know the sample cost before ordering them.
This can be especially helpful for larger orders, employee uniform programs, or situations where fit, fabric, and garment quality are important.
Yes. We source the garments for your order.
We have access to a large selection of T-shirts, polos, hoodies, jackets, workwear, hats, bags, uniforms, performance apparel, and other products.
We do not stock garments in-house. Once your selections are finalized, we order the products needed for your project.
No. We do not stock garments for retail purchase.
The garments in our showroom are samples that allow you to see, feel, and compare products before ordering.
Once you select your garments, we order the sizes, colors, and quantities needed for your project.
We have a variety of sample garments in our showroom that can help you evaluate sizing, fit, fabric, and overall quality.
We may not have every style, color, or size represented, but our showroom samples can help you compare different options.
Not at all.
Tell us what the apparel will be used for, your approximate quantity, budget, and what is most important to you, such as:
- Softness
- Durability
- Professional appearance
- Workwear performance
- Athletic performance
- Price
- Fit
Our team can recommend options, and you are welcome to visit our showroom to compare samples before making a decision.
Screen Printing
Our minimum for screen printing is 12 pieces.
Pricing depends on the garment, quantity, number of print locations, number of colors in the design, and other project details.
Yes.
Your order can include a mix of sizes as long as the garments are being decorated with the same design.
Usually, yes.
Some artwork may need adjustments when printed on different garment colors or styles.
Our team can review your design and let you know whether the garments can be combined into the same production run.
Yes.
We regularly screen print T-shirts, sweatshirts, hoodies, and other compatible fabric items.
We may be able to decorate customer-supplied garments.
Because we cannot replace or warranty garments that we did not supply, please contact us before bringing them in so we can confirm that the product is suitable for the decoration method.
Embroidery
We can accommodate small embroidery orders.
Pricing depends on the item, logo, stitch count, quantity, and embroidery location.
Yes.
Standard logo digitizing is $100.
Digitizing converts your logo into a file our embroidery machines can use.
Once your embroidery file is created, we keep it on file for future orders, so you typically do not pay the digitizing fee again when using the same logo.
Yes.
Individual names are typically about $20 each, depending on the size, font, location, and item being embroidered.
We can embroider most fabric items as long as we can securely hoop the area being embroidered.
Common items include:
- Polos
- Jackets
- Work shirts
- Hats
- Bags
- Sweatshirts
- Uniform apparel
- Fleece
Sometimes.
Items such as golf bags, luggage, constructed bags, and other bulky products can be difficult because our embroidery equipment must be able to access and hoop the decoration area.
Items with a removable embroidery panel are much easier to decorate.
If you have an unusual item, send us a photo or bring it in, and our team can determine whether it can be embroidered.
Artwork & Design
No. If you have a logo or design, send us the best-quality version you have.
Our team can review it and determine what is needed to make it production-ready.
Vector artwork is preferred whenever possible.
Common preferred file formats include:
- AI
- EPS
- Vector PDF
High-resolution PNG and other image formats may also work depending on the design.
If you are not sure what kind of artwork you have, send us the file, and we can review it.
Yes. We can help prepare, modify, or create artwork for your project.
Artwork or design charges may apply depending on the amount of work required.
Yes. Artwork is approved before your order goes into production.
Please review your proof carefully for spelling, colors, placement, and design details.
Yes. We can work from your existing branding and artwork.
If exact brand colors are important, please provide your Pantone/PMS colors or company brand guidelines when available.
Production Time
Our standard production lead time is approximately 10 working days after:
- Artwork has been approved
- Garment or product selections are finalized
- Sizes and quantities are confirmed
- All necessary order details are complete
Specialty products, promotional items, large orders, or unusually complex jobs may require additional time.
Production time begins after all order details and artwork approvals are complete.
Waiting for artwork approval, garment selections, sizes, product availability, or other customer information can delay the production start date.
Rush production may be available depending on:
- Our current production schedule
- Garment availability
- Quantity
- Decoration method
- Artwork readiness
If you need something sooner than our standard lead time, contact us as soon as possible, and we will let you know what options are available.
Contact us right away. The sooner we know your deadline, the more likely we are to find an option that may work.
Rush availability is not guaranteed.
Pricing & Quotes
Pricing depends on several factors, including:
- Product or garment
- Quantity
- Decoration method
- Number of print or embroidery locations
- Number of screen print colors
- Artwork requirements
- Personalization
- Shipping
- Production timeline
Send us the details of your project, and we can prepare a quote.
To help us prepare an accurate quote, please provide as much of the following information as possible:
- Approximate quantity
- Type of garment or product
- Artwork or logo, if available
- Number of decoration locations
- Preferred decoration method, if known
- Sizes, if known
- Desired completion date
If you do not know all of those details yet, that is okay. Our team can help you work through the options.
Great! The most helpful information to provide is:
- Approximately how many pieces do you need?
- What type of garment are you looking for?
- Do you already have artwork?
- Where would you like the garment decorated?
- What date do you need the order?
Our team can help with the rest.
Decoration Methods
Should I choose screen printing or embroidery? It depends on the product and the look you want. Click on the + below to learn more about each method.
Commonly used for:
- T-shirts
- Hoodies
- Sweatshirts
- Larger graphic designs
For more about screen printing, read this article
Commonly used for:
- Polos
- Jackets
- Hats
- Workwear
- Uniforms
- Professional company apparel
For more about embroidery, read this article
We also offer heat-applied decoration options for appropriate projects.
Our team can recommend the best decoration method for your product, design, quantity, and budget.
Reorders
Yes. We retain production artwork and embroidery files for repeat customers, making reorders much easier.
Give us your company name or information about your previous order and our team can help locate the job.
Typically, no.
Once your logo has been digitized for embroidery, we keep the file on hand for future orders using the same logo.
If the logo or embroidery design changes significantly, a new or revised digitizing charge may apply.
Promotional Products
Yes. In addition to custom apparel, Black Duck offers thousands of promotional products, including:
- Drinkware
- Pens
- Bags
- Tote bags
- Giveaways
- Event items
- Awards
- Employee gifts
- Branded merchandise
- Tradeshow items
- Recognition products
Yes. Tell us:
- What type of item you are looking for
- Approximate quantity
- Budget
- Event or purpose
- Date you need the products
Our team can recommend options.
You can also browse our online promotional products catalog for ideas.
We have examples of various promotional products, but we do not stock all available items.
There are thousands of promotional product options available through our suppliers.
Our team can help source samples or recommend products based on your project.
Company Stores & Uniform Programs
Yes. We can create custom online stores for:
- Employee apparel
- Uniform programs
- Organizations
- Teams
- Events
- Company merchandise
- Ongoing branded apparel programs
The exact store setup depends on the needs of your organization.
Yes. We can help businesses manage ongoing uniform and branded apparel programs, including:
- Approved garment selections
- Logo decoration
- Employee ordering
- Online stores
- Reorders
- Fulfillment
Contact our team to discuss the needs of your organization.
Pickup, Shipping & Delivery
Yes. Local pickup is available at our Albuquerque location.
Yes. We can ship completed orders.
Shipping costs depend on the size of the order, destination, and shipping method.
Yes. While we are located in Albuquerque, we work with businesses, organizations, schools, teams, and customers throughout New Mexico and beyond.
Questions About Products
Not every garment is compatible with every decoration method.
Fabric type, garment construction, coatings, seams, zippers, pockets, and access to the decoration area can all affect whether an item can be successfully decorated.
If you are unsure, send us the product information or bring the item in, and we can evaluate it.
Yes. We work with multiple apparel and promotional product suppliers and can source a wide variety of brands and styles.
If you already know the brand or style number you want, send it to us.
If not, we can recommend options.
Yes. Bring the garment into our showroom or send us information about the brand, style, fabric, and features you like.
We can help identify similar options.
